6 Reasons Why We’re Different From Others
Dedicated Account Manager
All sites have a dedicated account manager whom will provide a constant and consistent level of support. Our dedicated account manager understands the needs and operations of YOUR business.
Our quotes are highly transparent. Nothing is hidden and we do not “mask” any of our costs. The “bottom line” is clearly calculated to the contractual hourly rate of each contract and is easily identified. We do not use “jargon” to confuse and you will know exactly what services we are offering you.
Want to Keep your Cleaners But Change the Management?
As well as providing a premier cleaning service, Victory Cleaning takes pride in the fact that all cleaning staff are happy and treated with the utmost level of respect. We have extensive experience with The Transfer of Undertakings (TUPE) scheme, where we can transfer and employ your existing cleaners within our organisation.
24 Hours A Day
All our cleaning operatives have access to a 24 hour telephone system manned, at all times by a member of our management team. Should there be an emergency situation at work, or a cleaner is unable to attend work then we can ensure that a replacement cleaner is placed to that contract immediately.
We Focus on Quality
Periodical Performance Reviews (PPR’s) Your dedicated account manager will be more than happy to arrange a PPR plan that suits your needs -Bi-Weekly, Monthly or indeed any other time-frame, We promise to meet your needs.
We Listen to You
We have a systematic method for logging, monitoring and resolving our customers concerns. We ensure that when things go wrong, as they inevitably will from time to time, a painless and speedy resolution is found. We operate a 24 hour resolution standard and we actively seek feed-back from our customers to make sure things will only go wrong once.